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How to Set Your WhatsApp Business Profile and Check Channel Health in Inaiy
Update your WhatsApp business profile photo, about text, email and websites from Inaiy, then read number health: quality, limits, webhook and token.
Updated · 7 min read
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Your WhatsApp business profile is what customers see when they tap your name in a chat: photo, about text, description, email, category, and websites. In Inaiy you edit it under Settings → Channels → WhatsApp → Business profile and click Save profile. The Health tab next to it shows whether the number is connected, its quality rating, and what to do if something goes wrong.
A complete profile makes customers trust your messages. A healthy number keeps your messages getting delivered.
Who this is for and what you need first
This guide is for the Owner or Admin who manages the WhatsApp number.
You need:
- A WhatsApp number already connected to Inaiy. If you have not done that yet, see connect WhatsApp Business API.
- A square logo (JPEG, PNG, or WebP, at most 5 MB). Inaiy crops it to 640 × 640.
- A one-line about text (up to 139 characters), a longer description, a support email, and your website.
Steps to update your WhatsApp business profile
1. Open the Business profile tab
Click Settings → Channels, then the WhatsApp card. Click the Business profile tab (callout 1). If you have more than one number, pick the number first from the row of numbers on the Connection or Health tab.
On the right, Customers see this on WhatsApp previews your photo, name, and about text as a customer sees them.
2. Change the profile photo
Click Change photo (callout 2 above) and choose your logo. Inaiy crops and converts it for Meta. The new photo shows in the preview card.
WhatsApp does not let you remove a profile photo from here, only replace it. Use your logo, not a photo of a person, so customers recognize the business.
3. Check the display name and number
Scroll to Business details. The Display name and Phone number are read-only:
- Meta reviews every display name. Change it in Meta Business Manager or WhatsApp Manager; the review usually takes 1–3 days.
- The phone number cannot change. To use a different number, connect it as a new channel.
The About text appears under your name in WhatsApp chats. Keep it short and useful, such as your support hours.
4. Fill in the description, email, category, and websites
Add:
- Description: what you sell or support, and your hours (up to 512 characters).
- Address: your store or office address, if customers visit you.
- Email: a support inbox, not a personal address.
- Category: the closest match to your business.
- Websites: up to two HTTPS links. Click Add website for the second one.
Click Save profile (callout 1). Discard throws away changes you have not saved.
5. Open the Health tab
Click the Health tab (callout 1). Pick the number you want to check from the row of numbers. Inaiy shows:
- Connection: Connected or Disconnected.
- Quality: Green, Yellow, or Red. This is Meta's rating based on how customers react to your messages.
- Messaging limit: how many new customers you can start conversations with per day. It shows Unknown until Meta reports a tier.
- Webhook and Token: whether Inaiy can receive and send messages.
- Business Verification and Account Review: your status with Meta.
- Last Sync and Last Webhook: when Inaiy last heard from Meta.
Click Sync health (callout 2) to fetch the latest status from Meta.
6. Read the What to do panel
Below the status, What to do tells you the next step in plain words. A healthy number shows Number looks healthy (callout 1). If quality drops or the limit changes, this panel explains what happened and how to recover. The history line underneath fills in as Meta sends quality and limit updates.
How to confirm it worked
- On the Business profile tab, the preview card shows your new photo and about text.
- On your own phone, open a WhatsApp chat with the business number and tap the business name. The photo, description, email, and websites should match. WhatsApp can take a few minutes to refresh.
- On the Health tab, Connection is Connected, Webhook is Active, and Token is Valid.
Common mistakes
- Trying to change the display name in Inaiy. The field is read-only because Meta must approve every name. Change it in WhatsApp Manager and wait for the review.
- Uploading a wide banner as the profile photo. WhatsApp shows a small circle. A wide image gets cropped and your logo may be cut off. Use a square logo with space around it.
- Ignoring a Yellow quality rating. Yellow means customers are blocking or reporting your messages. Pause marketing sends, check your templates, and remove people who did not opt in before it turns Red.
Related guides
- Connect more numbers in connect WhatsApp Business API.
- Keep quality green with clear templates: WhatsApp message template approval.
- Watch send results in WhatsApp campaign analytics.
Frequently asked questions
How do I change my WhatsApp business display name?
You cannot change it inside Inaiy, because Meta reviews every display name. Open WhatsApp Manager in Meta Business Suite, select your phone number, and edit the display name there. Meta usually reviews it in one to three days. Inaiy shows the new name after the review passes and the channel syncs.
What does the WhatsApp quality rating mean?
It is Meta's score for how customers react to your messages over the last week. Green is high quality, Yellow is medium, and Red is low. Blocks, reports, and ignored marketing messages lower it. A Red rating can lower your messaging limit, so pause bulk sends and fix the cause quickly.
Why is my WhatsApp messaging limit shown as Unknown?
Inaiy shows Unknown until Meta reports a messaging limit tier for the number, which can happen a little after you connect. Click Sync health on the Health tab to fetch the latest status. The limit counts how many new customers you can start conversations with in a rolling 24 hours.
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