How to Choose and Manage Inaiy Subscription Plans

Inaiy subscription plans set how many users, WhatsApp numbers, contacts, and messages your workspace can use, and which features, such as workflows, API access, and AI, are switched on. Go to Settings → Subscription to see your current plan, your usage this period, and what is included. Click Upgrade plan or Change plan to pick Starter, Growth, or Business, monthly or yearly, and pay securely with Razorpay.

You can check usage at any time, so you upgrade when you need to and not before.

Who this is for and what you need first

This guide is for workspace Owners and anyone responsible for billing.

You need:

• Billing permission. By default only the Owner has it; Admins cannot manage billing.
• A payment method Razorpay accepts, such as UPI or a card.
• Your GSTIN, if you want to claim input tax credit on invoices.

Steps to manage Inaiy subscription plans

1. Check your current plan and usage

Go to Settings → Subscription. The top card shows your Current plan, its status, such as Active, the billing cycle, the date it is Paid until, and when it Started.

Usage this period (callout 2) compares what you have used with your plan's limits: Users, Teams, Channels, WhatsApp Numbers, Instagram Accounts, Messenger Pages, Contacts, Templates, Broadcasts, Messages Per Month, Storage (MB), API Calls, Automation Rules, Webhooks, Media Uploads, and AI Credits. A bar close to full means it is time to upgrade.

Click Change plan (callout 1) to see other plans.

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2. Compare the plans

Choose a plan lists the paid plans:

Prices are as of November 2026.

Switch to Yearly (callout 1) to save 20%. Yearly prices show as a yearly total with the monthly equivalent. Always check the plan picker for current prices.

3. Pick a plan and pay

Select a plan and click Continue (callout 2). The second step, Billing & payment, takes you to a secure Razorpay checkout. Once payment succeeds, the plan card and limits update to the new plan.

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4. See what your plan includes

Scroll down to What's included. It lists the features switched on for your plan (callout 1), such as Broadcasts, Templates, Workflow Automation, API, Webhooks, and AI. Plan quotas (callout 2) shows each limit as a number or Unlimited.

If a menu item you expect is missing, check here first. The feature may not be part of your plan.

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5. Add billing details and download invoices

Under Billing details, enter your business or legal name, address, state, PIN code, and optional GSTIN and Invoice email, then click Save billing details. Your state decides whether invoices show CGST and SGST or IGST.

Payment history lists every payment and refund, and Invoices has GST tax invoices and credit notes to download as PDF.

How to confirm it worked

1. The top card shows the new plan name with status Active and a new Paid until date.
2. Plan quotas show the new plan's limits.
3. The payment appears in Payment history, and its invoice is listed under Invoices.

Common mistakes

1. Waiting until a limit is hit. When you reach a limit, such as WhatsApp numbers or users, adding more can be blocked until you upgrade. Check Usage this period each month.
2. Missing billing details. Invoices use the details saved when you pay. Add your GSTIN and address before paying if you need them on the invoice.
3. Assuming Cancel ends access now. Cancelling stops renewal. You keep your plan until the paid period ends.

Related guides

• Decide who gets a seat with WhatsApp agent roles.
• Use the API and webhooks included in higher plans with Inaiy API and webhooks.
• Make the most of your message allowance with a WhatsApp broadcast campaign.